teslaFrequently Asked Questions

On the tesla login page, click "Forgot password?" and enter your registered email address. We will send you a password-reset link to that email within a few minutes. Click the link, enter a new strong password (at least 8 characters, including uppercase and numbers), and confirm. Your new password takes effect immediately. If you do not receive the reset email, check your spam or junk folder. If the email does not arrive after subject to verification, contact our support team and provide your username or registered email so we can verify your identity and resend the link.

During registration on tesla, you provide your legal name, date of birth, email address, mobile phone number, and a username and password of your choice. You also confirm that you have read and agree to our Terms & Conditions and that you understand our services are available only where local law permits. After registration, you can log in and start exploring sportsbook markets (Liga 1, Piala AFF, Champions League), live-dealer tables, and slot games. Before you can withdraw funds, we will ask you to complete Know Your Customer (KYC) verification by uploading a government-issued ID and proof of residence. This process typically takes one business day.

If you notice unauthorized login attempts, unfamiliar activity, or believe someone else has accessed your tesla account, change your password immediately and contact our support team right away. We recommend enabling two-factor authentication (2FA) via email or SMS to add an extra layer of security. If you have enabled 2FA and still suspect a breach, provide our support team with details of the suspicious activity (date, time, location if visible). We will review your account history, lock your account if needed, and help you regain control. Never share your password or 2FA codes with anyone, including tesla staff.

tesla does not charge fees on deposits or withdrawals. However, your bank or e-wallet provider (DANA, e-wallet, mobile banking, local payment, online payment, or your bank) may apply their own transfer charges depending on your account type and the payment method you use. For example, some bank virtual accounts may charge a small fee for transfers, while e-wallet transfers are often instant and free. Check with your payment provider for their fee schedule. When you withdraw, funds return to the payment method you used for your original deposit. If you deposited via e-wallet, your withdrawal will go back to the bank account linked to that mobile banking code.

To deposit via mobile banking, local payment, or online payment on tesla, log in to your account, go to the Deposit section, and select your preferred e-wallet. Enter the amount you wish to deposit (within the minimum and maximum limits for that method). You will be redirected to the e-wallet app or website to confirm the transaction. Once you approve the payment in your e-wallet, the funds appear in your tesla account within seconds. Your account balance updates immediately, and you can start placing bets on Liga 1, Piala Indonesia, or other markets right away. If the deposit does not credit after subject to verification, contact our support team with your transaction ID from your e-wallet statement.

RTP stands for Return to Player and is a percentage that describes how much of all money wagered on a slot game is returned to players over a long period of time. For example, a slot with an means that, on average, players receive 96 units back for every 100 units wagered — the remaining non-specific info is the house edge. RTP is a theoretical average calculated over millions of spins, so individual sessions will vary widely. Popular tesla slot games like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways each have their own RTP, which is displayed in the game information. Higher RTP does not guarantee a win; it is simply a measure of long-term payout fairness.

tesla offers a welcome offer for new account holders. The specific terms, conditions, and eligibility criteria are displayed in your account dashboard after registration. Welcome offers may include bonus credits, free spins on selected slot games, or other promotional benefits. All offers are subject to wagering requirements and terms — read the full offer details before claiming. Offers may vary by region and payment method, and may change at any time. If you have questions about your specific welcome offer or whether you qualify, contact our support team. Note that offers are not guaranteed winnings; they are promotional credits that must be wagered according to the terms before you can withdraw.

Our support team responds to live-chat inquiries within a few minutes during business hours. Email inquiries typically receive a response within one business day. For urgent account or payment issues, use live chat so you can speak with a support agent in real time. We provide support in English and Indonesian. Response times may be longer during peak hours or holidays (Idul Fitri, Idul Adha, Imlek). If you are reporting a security issue or suspected fraud, mark your message as urgent and our team will prioritize it. For non-urgent questions, email is also available and allows you to include detailed information and screenshots.